Effective Date: February 15, 2026
Overview
This website is operated by Dulce Aliento. Throughout the site, the terms “we”, “us” and “our” refer to Dulce Aliento. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
2. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of New Hampshire, United States. Any legal action or proceedings arising out of these Terms shall be instituted in the courts of New Hampshire.
3. Return & Refund Policy
We stand behind our products and offer the following return policy:
- Timeframe: Items may be returned within 14 days of the original purchase date.
- Condition: To be eligible for a return, items must be in un-used condition.
- Packaging: Items must be returned in their original packaging (where available).
- Initiation: To start a return, you must contact admin@dulcealiento.shop. We reserve the right to refuse returns that do not meet these criteria.
4. Fraudulent Chargebacks & Theft of Service
By purchasing from Dulce Aliento, you acknowledge and agree to our policy regarding payment disputes:
- Agreement to Resolve: You agree to contact admin@dulcealiento.shop to resolve any issues regarding delivery or product satisfaction before contacting your bank or credit card issuer to request a chargeback.
- Fraudulent Claims: Initiating a chargeback for an order that has been successfully delivered according to carrier tracking (commonly known as “Friendly Fraud”) is a breach of this contract. Such actions may constitute “Theft of Services” or “Wire Fraud” under federal and state law.
- Legal Recovery: In the event of a fraudulent chargeback, Dulce Aliento reserves the right to pursue all legal avenues for recovery, including reporting the incident to the Internet Crime Complaint Center (IC3), engaging a third-party collection agency, and filing a civil suit in the New Hampshire Circuit Court to recover the original funds, administrative fees, and legal costs.
5. Shipping & Delivery
Risk of loss and title for items purchased pass to you upon our delivery to the carrier. While we will assist in locating lost packages, we are not responsible for packages that are confirmed as “Delivered” by the carrier. We recommend providing a secure delivery location.
6. Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.
7. Limitation of Liability
In no case shall Dulce Aliento, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.
8. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
9. Contact Information
Questions about the Terms of Service should be sent to us at admin@dulcealiento.shop.