Last Updated: February 15, 2026

At Dulce Aliento, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Window

You have 14 days from the date of purchase to initiate a return. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

FRAUDULENT CHARGEBACKS & THEFT OF SERVICE

By placing an order with Dulce Aliento, you agree that you will not initiate a “chargeback” (disputing the transaction with your credit card company) for any reason other than actual unauthorized use of your card or a breach of our stated policies.

A. Definition of Fraud: Initiating a chargeback claim of “Product Not Received” when the carrier’s tracking confirms delivery is considered a fraudulent act. Such actions constitute a breach of this contract and may be considered “theft of services” or “wire fraud” under both Federal law and the laws of the State of New Hampshire.

B. Legal Action & Recovery: In the event of a fraudulent chargeback, we reserve the right to:

  • Report the incident to the Internet Crime Complaint Center (IC3) and the customer’s local law enforcement.
  • Submit the customer’s information to a third-party collection agency or a global “fraudulent customer” database.
  • Pursue a civil lawsuit in the New Hampshire Circuit Court to recover the original order amount, chargeback fees ($20–$100), and any associated legal fees.

C. Acknowledgment: You acknowledge that you must contact admin@dulcealiento.shop to resolve any delivery issues before contacting your financial institution.

2. Eligibility & Condition

To be eligible for a return, your item must meet the following criteria:

  • The item must be in un-used condition and in the same condition that you received it.
  • The item must be in the original packaging (where available).
  • To complete your return, we require a receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items may be exempt from being returned, such as:

  • Gift cards.
  • Downloadable software products.
  • Personal care items (if applicable to your inventory).
  • Items marked as “Final Sale.”

4. How to Initiate a Return

To start the return process, please email us at returns@dulcealiento.shop with your order number and the reason for the return.

Please do not send your purchase back to the manufacturer. 

We will provide you with the appropriate shipping address and instructions once your return request is reviewed.

5. Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on your bank’s policies).
  • Rejected: If the item is found to be used or damaged, the refund may be denied or a partial credit may be offered at our discretion.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at returns@dulcealiento.shop.