Last Updated: February 15, 2026

Thank you for shopping at Dulce Aliento. This Shipping Policy outlines our procedures and defines the terms of delivery for all orders placed through https://dulcealiento.shop.

1. Processing and Handling

  • All orders are processed within 1-3 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to carrier issues beyond our control.

3. Definition of “Proof of Delivery”

To protect against fraudulent claims and “Friendly Fraud,” Dulce Aliento defines “Proof of Delivery” as any of the following provided by the shipping carrier (USPS, UPS, FedEx, etc.):

  • GPS Confirmation: Verification from the carrier that the package was scanned at the correct geographical coordinates of the shipping address.
  • Photo Documentation: A photograph taken by the carrier showing the package at the delivery location (e.g., on a porch or in a mailroom).
  • Delivery Status Update: A “Delivered” timestamp in the carrier’s official tracking system.

Once a package is marked as “Delivered” by the carrier using any of the above methods, Dulce Aliento’s contract of carriage is considered fulfilled.

4. Lost or Stolen Packages

  • Dulce Aliento is not responsible for packages that are stolen after a successful delivery.
  • If your tracking information confirms delivery but you cannot locate your package, we recommend checking with neighbors, checking security camera footage, and contacting your local post office or carrier hub immediately.
  • For your protection, we recommend shipping to a secure location where someone is available to receive the package.

5. Damaged Items

If you receive your order and the contents are damaged, please contact admin@dulcealiento.shop within 48 hours of delivery. Please save all packaging materials and damaged goods, as we will require photos to file a claim with the carrier.

6. Incorrect Shipping Addresses

We are not responsible for orders that are undeliverable or misdelivered due to an incorrect address entered by the customer at checkout. Please double-check your shipping details before finalizing your order.

7. Contact Information

If you have any questions about the status of your shipment or our delivery terms, please reach out to us at: Email: admin@dulcealiento.shop

Last Updated: February 15, 2026

Thank you for shopping at Dulce Aliento. This Shipping Policy outlines our procedures and defines the terms of delivery for all orders placed through https://dulcealiento.shop.

1. Processing and Handling

  • 1-3 business days
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to carrier issues beyond our control.

3. Definition of “Proof of Delivery”

To protect against fraudulent claims and “Friendly Fraud,” Dulce Aliento defines “Proof of Delivery” as any of the following provided by the shipping carrier (USPS, UPS, FedEx, etc.):

  • GPS Confirmation: Verification from the carrier that the package was scanned at the correct geographical coordinates of the shipping address.
  • Photo Documentation: A photograph taken by the carrier showing the package at the delivery location (e.g., on a porch or in a mailroom).
  • Delivery Status Update: A “Delivered” timestamp in the carrier’s official tracking system.

Once a package is marked as “Delivered” by the carrier using any of the above methods, Dulce Aliento’s contract of carriage is considered fulfilled.

4. Lost or Stolen Packages

  • Dulce Aliento is not responsible for packages that are stolen after a successful delivery.
  • If your tracking information confirms delivery but you cannot locate your package, we recommend checking with neighbors, checking security camera footage, and contacting your local post office or carrier hub immediately.
  • For your protection, we recommend shipping to a secure location where someone is available to receive the package.

5. Damaged Items

If you receive your order and the contents are damaged, please contact admin@dulcealiento.shop within 48 hours of delivery. Please save all packaging materials and damaged goods, as we will require photos to file a claim with the carrier.

6. Incorrect Shipping Addresses

We are not responsible for orders that are undeliverable or misdelivered due to an incorrect address entered by the customer at checkout. Please double-check your shipping details before finalizing your order.

7. Contact Information

If you have any questions about the status of your shipment or our delivery terms, please reach out to us at: Email: admin@dulcealiento.shop